Choose to work with us
Mogo Auto Limited is where you can be yourself
We do things our way
We call it Eleway - it means with a startup culture and corporate performance, we're mature yet fun. We are open, honest, and human. Yes, we are hungry for success and dedicated to work, but we also know how to celebrate our victories and enjoy the rewarding moments.
We believe
Each of us has a business-owner mindset, and we learn and grow fast as individuals and as a company within the first year from founding in Latvia, we expanded to all the Baltics and kept growing in the following years, and now we have a talented team of 2300 professionals in three continents.
Our team is diverse
We are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team. Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.
Best team in the world
Our core values
We are here to help you access the finance needed to fulfill your daily needs and bigger dreams. Understanding the real-world problems helps us provide a personal approach for each situation, find the best solution, and grant the financing even when others can't
We value your time; therefore, ensuring fast and simple service is as essential for us as keeping the communication open and human, whether onsite or online. We're happy to assist you throughout the process, starting from even choosing the right vehicle if you don't have one on your mind yet
When it comes to financing, we believe reliability is everything, so we genuinely care for providing transparency, obeying laws, and holding responsibility. Being a part of an experienced, stable, and sustainable international company, in addition to having local expertise, not only helps us provide well-tested services, but it also gives you security knowing that we're a company you can trust with your finances
Perks & Benefits
We are hiring!
SALES OFFICER INTERN (Nairobi, Coast, Thika, Wote, Garissa, Nyanza , Bomet, Eldoret, Naivasha & Mumias)
Role Overview: Selling the full range of MOGO Kenya financial products to customers Sales of new & used cars, motorcycles and threewheelers for potential customers Execution of loan issuance process to potential customers Facilitation of proper documentation per sale. Assistance with administrative tasks (inspections, price updates etc) when needed Manage incoming potential customers & follow-up until sale is completed. Ensuring that the sales process is followed as per MOGO standards Reaching the sales target of the branch through avenues provided. Any other duty that may be assigned.
DEBT COLLECTION CALL CENTER INTERN
Role Overview: Contact customers to negotiate and establish mutual beneficial repayment schedules and terms. Process and organize debt collection correspondence and related documentation. Ensure compliance with contractual obligations and regulatory requirements. Maintain accurate and up-to-date records of customer accounts including communication history and payment status. Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies. Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner. Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness. Achieve and exceed set debt recovery targets and performance metrics. Perform other related duties as assigned by the management Any other duty assigned.
CUSTOMER CARE AGENT INTERN
Role Overview: Respond promptly to customer inquiries via phone, email, live chat, and social media. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.Collaborate with other team members to ensure consistent and high-quality customer service. Participate in team meetings, training sessions, and ongoing professional development. Sales. Respond to all sales inquiries and generate applications from the inquiries. Document all customer interactions, inquiries, and complaints in the CRM system. Prepare and maintain detailed records of customer interactions and transactions. Provide feedback on the efficiency of the customer service process. Develop a deep understanding of the company’s products and services. Stay updated with product changes and enhancements to provide accurate information. Identify and assess customers' needs to achieve satisfaction. Troubleshoot and resolve customer issues accurately and efficiently. Escalate unresolved issues to the appropriate departments or management. Maintain a positive, empathetic, and professional attitude toward customers always.
PRODUCT TRAINER-SMARTPHONE FINANCING
Role Overview: Develop and deliver comprehensive training programs for new employees, focusing on Mogo’s products, loan processes, and CRM systems. Train agents and dealers on using Mogo’s mobile app and other relevant software, ensuring they can effectively engage with customers and manage loan applications. Create training materials, including presentations, manuals, and documentation. Evaluate the effectiveness of training programs and continuously improve based on feedback. Work closely with the Area Sales Manager and other leaders to identify training needs and adjust programs accordingly. Monitor employee performance and provide coaching to ensure proficiency in using Mogo's systems and processes. Assist in the development of onboarding processes for agents, dealers, and other team members.
FIELD MARKETING OFFICER (Nairobi, Western, Nyanza & Coast)
Role Overview: Promote new car financing product sales at partner car dealerships and MOGO yards; through verbal communication and distribution of promo material. Collect leads on prospect car financing customers. Collect leads on prospect car dealerships for partnering. Forster relations with salespeople at partner car dealerships. Assist car dealership salespeople in submitting loan applications via partner portal. Pitch idea of partnership with MOGO to car dealers. Report to Product Marketing Manager on prospect partners for car financing. Any other duty as assigned by Product Marketing Manager.